Inclusivity vs. Accessibility: What is the Difference?

A Brief Guide to Better Understanding

Understanding Inclusivity

Inclusion and accessibility are two important concepts that are often used interchangeably, but they have different meanings. Inclusivity refers to deliberate efforts to make sure that all individuals, regardless of their background, abilities, or identities, feel welcomed, valued and involved. For people with disabilities, inclusivity means recognizing their unique challenges and experiences, considering the needs of all people when designing and developing products, services, and environments. This intentional inclusion of those with disabilities demonstrates that they're not just accommodated, but genuinely included and valued in every aspect of society.


Decoding Accessibility

Accessibility, on the other hand, is all about making sure environments, products, services, and tools can be utilized by everyone, regardless of their physical or cognitive abilities. Integrating real accessibility into everything you provide establishes a level playing field, where everyone can use and enjoy a product, service, or environment, regardless of their abilities. It means removing barriers that may prevent people with disabilities from participating fully: physical obstacles, communication blockers, and cognitive barriers. Accessibility is a fundamental right. In a growing number of places and circumstances, accessibility is now a legal obligation that directs all service providers to offer equivalent opportunities for people with disabilities to interact, communicate, and access information just as everyone else can.

Inclusivity vs. Accessibility: The Comparison

There is far more overlap than difference between the two in intention and meaning, but the difference between accessibility and inclusion can be defined more practically as follows: while accessibility focuses on ensuring people with disabilities can use services and products, inclusivity involves creating a sense of belonging and community so that they feel welcomed and valued while doing so. Both are integral to the experiences of people with disabilities.

Key Principles: Considering the Fundamentals


  • Recognition: Acknowledging and valuing every individual's unique background and experience.
  • Equality: Providing equal opportunities to all, regardless of their physical or cognitive differences.
  • Engagement: Actively involving and soliciting input from marginalized or underrepresented groups.


  • Usability: Making sure environments and tools can be used by everyone.
  • Adaptability: Allowing environments and tools to be customized based on individual needs.
  • Understandability: Confirming that information and functions are clear and straightforward.

The POUR Principles and Beyond

Unpacking POUR

POUR isn't just a word—it's an acronym whose meaning underlies everything in accessibility. These four critical guidelines lay the foundation of it all: Perceivable, Operable, Understandable, and Robust. They shape the creation of accessible environments, products, and services.


Information must be clear to everyone, regardless of their sensory capabilities. Think of high-contrast colors, textual alternatives for images, and crisp language that communicates directly.


The user's experience should be seamless. Whether it's through keyboard-friendly navigation, generously-sized buttons, or steering clear of jarring, blinking elements, everyone should be able to comfortably operate the interface.


Clarity is what it’s all about. Simple language, no perplexing jargon, and straightforward instructions let the content resonate with everyone.


The digital realm has diverse users and devices. Robust content works well with them all, from regular browsers to assistive technologies. This is where solid, standards-based coding practices come in, providing everyone with a consistent experience.

Adhering to the POUR principles means that businesses are not only crafting products for everyone to use and enjoy, they are also championing a more inclusive environment.

Lnc8EbYZ3mG2fVbFnciGK4uErBL6xeUATcGnKg8N0I1ZjbKd3NfKtibXC5JS 1tZ6DJ413X1C1eWBc4pgNgvVnHV05UXCdboNda37WmkaJTJByX99BDfC3YR 7UV8C pLlj6ANFMUbyim4ERArbkTyk

Steps Beyond POUR

While the POUR principles are a strong start, inclusivity and accessibility have more steps that should be taken:

Accessibility Audits

Regular check-ups and accessibility audits help pinpoint and repair accessibility gaps.

Team Training

It's one thing to design for accessibility and another to get the whole team on board. Educating staff about the ins and outs of inclusive design is critical.

Marketing for All

Always confirm that advertising materials are accessible, whether they’re online ads or printed brochures.

Feedback is Gold

Collaborate with people who have disabilities. Their insights and experiences make truly inclusive products and services happen.

These practices, actioned regularly, bring businesses and organizations forward beyond fulfilling standards, to genuinely champion an accessible and inclusive world.

How These Ideas Play Out

In Practice: Physical Spaces

When discussing inclusion and accessibility, physical spaces might feature ramps for wheelchair users, tactile pavement for the visually impaired, and sign language interpreters for the deaf community. They can mean accessible restrooms in public buildings, making sure that menus are available in Braille, or providing audio descriptions of visual content. An inclusively designed space doesn't just accommodate different needs, it integrates them seamlessly so individuals don't feel singled out.

In Practice: Digital Spaces

The online world is no exception when it comes to inclusive design vs accessibility. Websites, for instance, should have alt-texts for images (accessibility) and diverse representation in visuals and content (inclusivity). Tools like widgets, plugins, automated accessibility testing and scanning tools, and other accessibility assistants can aid developers in making certain sites are both inclusive and accessible, as well as simply compliant with current standards.

The Web Design Perspective

In terms of web design, the dichotomy of inclusivity vs accessibility is crucial. While accessibility ensures people with disabilities can navigate and interact with a site, inclusivity guarantees they see themselves represented and feel their experiences are acknowledged. For instance, using an accessibility plugin might help make a site more navigable for everyone, but true inclusivity goes a step further: it means content that represents diverse voices and experiences.

Designing inclusively

Consider these additional principles when applying accessibility and inclusivity to planning and design:

Universal design: Design products and environments that can be used by everyone, regardless of abilities.

Inclusive language: Use language that is respectful and inclusive of all people.

Flexibility: Design products and environments that can be adapted to the needs of different users.

Empowerment: Give people with disabilities the tools and resources they need to participate fully.

Diverse Representation

True diversity means showcasing a broad range of experiences and identities, which absolutely includes people with disabilities. It's about human beings seeing representations of themselves in the content, marketing materials, or even in the development team behind a product or service.

Championing Diversity and Reducing Bias

By emphasizing both inclusion and accessibility, businesses not only take into account that they serve a broader audience, they actively combat biases and stereotypes. This not only enriches the overall cultural experience but can make for better, more informed decisions in design, strategy, and more.

Comprehensive Approaches Matter

Organizations should recognize the importance of a holistic take on inclusive design vs accessibility. Instead of simply ticking boxes, decision makers and stakeholders must genuinely understand and integrate these principles at every level. Efforts built into this framework are not isolated: they’re embedded into an organization's ethos. And that has continuing impact.

Collaboration is Key

Promoting both inclusivity and accessibility requires collaboration between stakeholders, from disabled users to development teams. Organizations should encourage dialogue and actively seek input, keeping front of mind the vital importance of both inclusivity vs accessibility, and how both overlapping perspectives are considered.

The Power of Ongoing Evaluation

As the world evolves, so do the standards for inclusion and accessibility. Organizations cannot and should not rest on their laurels. Utilizing automated tools to assess online spaces or conducting regular audits of physical locations can help maintain and enhance standards.

In Conclusion

While the difference between accessibility and inclusion might seem nuanced, they are both cornerstones of a just, equitable society. By understanding, valuing, and integrating both, organizations not only serve a broader community but elevate their mission towards a truly inclusive future.

Top 5 Accessibility